PlayCroco Casino - プレイヤーの撤退は拒否されました。

I've had a payout of 100 before as my account was verified, I won $400 and they told me that I wasn't verified and I needed to send more documents, this was about 5 weeks ago, I ended up playing that money, well I sent more documents and they told me on chat that I was verified but then sent me msg saying I needed more documents, this went on for weeks, I was still depositing a lot of money while waiting for them to verify me, they give you a bonus of 100no deposit cash on a weekend if you deposit enough money during the week, that is the bonus that I was using, when I'd wagered my bonus I even lost a few hundred, I ended up with 100 and ended up winning again, I got up to 2000 but played it down to $700 and pressed withdrawal, 1 day later they declined my withdrawal for consecutive bonuses, excuse after excuse. This casino should be blacklisted, it my sons 13th birthday in 2 days and I was so happying I would be able to buy him a good present just to be let down by playcroco shit casino.

Dear suzeeewing,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with PlayCroco Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please explain in more detail the activity on your account surrounding your deposits and bonuses redeemed in the casino?
• Could you please share the communication with casino support discussing the reason why your winnings were withheld?
• Could you please share screenshots from your transaction history from the time you accepted and played the bonus that led to your win?
• Send emails or chat transcripts to my email at [email protected], or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear suzeeewing,

I went over the communication and information you provided.

• Do you have access to your transaction history found in your casino account?
• Could you please share screenshots of the deposits you made to the casino and of the bonuses redeemed in the casino?
• Did you save the communication in which the casino accused you of winning from a consecutive no-deposit bonus? Would you be able to share this communication with me?

Send the information to my email at [email protected] for me to review.

They say I used 2 bonuses. Crocodelight30 and crocoboost. Nowhere in my history is crocodelight30.

I used 1 bonus, not 2, how can they get away with this, who else can I contact.

Could you also please share the history from May to June 1st?

Looking forward to your reply.

Dear suzeeewing,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru