PlayGrand Casino - プレイヤーの退会は拒否されました。

I won from deposit 300 euro

Casino you scam scheme, do not want to withdraw winnings.

They said my card are not good to receive winnings. No same problem with any other casino, always money come to my card

Then casino said that i need to use my bank account.

Now again problem with withdraw, again they said that IBAN is not good.

At this moment casino ignore my message, live chat and email do not answer.

Total scam

Hello aleks86,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PlayGrand Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

passed more then 14 days

casino ignore my questions

kyc passed

i deposited and casino give me bonus, but i cancelled it.

Thank you aleks86 for all the information provided. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

casino still ignore me, balance shows 0 euro. and total ignore from casino side

Hello aleks86,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a PlayGrand Casino representative to join this conversation and participate in resolving this complaint.

Dear PlayGrand Casino,

Could you please state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Hi @aleks86,

Thank you for reaching out. Following a thorough investigation of your case, we are pleased to inform you that the withdrawal you initiated has successfully been processed from our end.

Please feel free to let us know if you encounter any further issues or if there's anything else we can assist you with.

Best regards,

Playgrand Casino

hello, money received. hood luck everyone

Dear aleks86,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Stefan

Casino.Guru