Playoro Casino - プレイヤーの入金はキャンセルされました。

Made several succesful deposits via Rapid Transfer, but one 50e deposit was cancelled. Money was still debited from my bank. Contacted support many times, but they don't make effort to solve this. It's been 4 days since that deposit and money is still gone.

Dear Samppuli, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

You can close the case.

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.