PlayPix Casino - プレイヤーの2回目の撤退が遅れています。

Hello, good morning. I am here to talk about this casino. I have been playing here for a few days, 4 or 5 days. The first withdrawal didn't have any issues, although it says it's pending, but I did receive the withdrawal. Now I want to withdraw again, and it won't let me. What can I do in this case?

Hola buenos días vengo aquí hablar sobre este casino llevo pocos días aquí jugando 4 o 5 días el primer retiro no tuve ningún inconveniente pero dice que está pendiente pero si me llego el retiro ahora quiero retirar de nuevo y no me deja. Que puedo hacer en este caso?

Dear millaraypm06,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please advise when exactly you requested your withdrawal? When exactly did you receive it in your bank account?

Have you communicated with customer support regarding your problem?

Could you please confirm that you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello Veronica, I requested my first withdrawal on May 31 at 1:56 p.m. and it arrived instantly but it is still listed as pending. That's right, I contacted customer service but it was no help at all and to this day it is still pending and I cannot withdraw money.

Hola verónica mi primer retiro lo solicité el 31 de mayo a las 13:56 y me llego al instante pero aún figura como pendiente. Así es me comuniqué con atención al cliente pero no fue de ayuda que digamos y hasta el día de hoy sigue pendiente y no puedo retirar dinero.

Could you please send me the screenshots, transcripts, or emails of your communication with customer support? My email address is veronika.l@casino.guru. Thank you.

Dear millaraypm06,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.