PlayUZU Casino MX - プレイヤーのデポジットはアカウントに入金されません。

What happened is, I went to the nearest Oxxo, made my deposit and scanned it at the register. They charged me 15 pesos at the Oxxo even though the app states that there are no fees. I paid without any issue, but now nothing is showing in my account. I have the receipts as proof of my deposit.

Pues sucede que acudí al Oxxo más Cercano formule mi deposito lo escanee en el lector de la caja me cobraron 15 pesos en el Oxxo cuando en la app dice que no genera comisión, yo pagué sin problema y ahora en mi cuenta nada no se me refleja el depósito tengo los tickets

Dear olivaresvictor987,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Dear olivaresvictor987,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.