Playzilla Casino - プレイヤーの撤退が遅れています。

Good evening, I had requested a withdrawal of funds with a given timeframe of 1-3 days, but it has already been a week. What is going on with this? I would like my money.

Καλησπέρα είχα αιτηθεί ένα αίτημα για ανάληψη χρημάτων το όριο που είχαν δώσει ήταν 1-3 μέρες και έχει περάσει μια βδομάδα και τι θα γίνει με αυτό θα ήθελα τα χρήματα μου

Hello devilapollon26,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Playzilla Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

No, verification has not been done as I was not asked and it said in detail that the account does not need verification

Second the money was from real money not bonus and third the last time I spoke to the company they all said the same thing that they have made it a priority thank you

Όχι επαλήθευση δεν έχει γίνει καθώς δε μου ζητήσανε και έλεγε αναλυτικά ότι δε χρειάζεται επαλήθευση ο λογαριασμός

Δεύτερον τα χρήματα ήταν από αληθινά και όχι από μπόνους και τρίτον τη τελευταία φορά που μίλησα με την εταιρεία μου είπανε όλοι το ίδιο πράγμα ότι το έχουνε βάλει σαν προτεραιότητα ευχαριστώ

Dear devilapollon26,

I hope you're well.

As mentioned earlier, withdrawals can take up to 14 days. For now, we would recommend waiting for the process to complete. However, please do keep us informed if it takes any longer.

I look forward to your response.

Best regards,

Nick

Dear devilapollon26,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.