Pledoo Casino - プレーヤーの確認済みの出金が遅れています。

The casino is refusing to make a payout without providing any reasons.

No bonuses were used.

This concerns 2 payouts of 1000€ each to a Master Card.

The account is fully verified.

The casino requested a photo of the credit card with visible CVC!

They have also received and verified this photo.

Das Casino verweigert die Auszahlung ohne Angabe von Gründen.

Es wurden keine Boni verwendet.

Es geht um 2 Auszahlungen zu je 1000€ auf eine Master Card.

Das Konto ist vollständig verifiziert.

Das Casino verlangte nach einem Foto der Kreditkarte mit sichtbarem CVC!

Auch dieses Foto haben sie erhalten und auch verifiziert.

Hello Hardie,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Pledoo Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

No Bonus

Real Money

Fully verified since yesterday

Im in personal contact from Pledoo right now and hope he will help to solve the problem.

It took all day long with many many mails and mails but the problem is solved.

Dear Hardie,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru