Posido Casino - プレイヤーのアカウント閉鎖リクエストが遅れています。

I have requested account close for over a month now, due to severe gambling addiction. I have even attached my psychiatrist report in the chat. They don’t close my account. Every time I chat I am being told it’s escalated and will be handled soon. No response to the emails. It’s been a struggle getting account closed on this casino

Hello Jashleen786,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise what reason you have given when requesting to block your account?

Please, let me explain you what the difference between closing the account and self-exclusion is:

Some casinos use lots of tools for responsible gambling and I would not mention them here. What players can do if they’re unhappy in the casino: Close the account or self-exclude themselves, those are the two basic choices.

Closing an account is simple and has almost no impact - the player can reopen account anytime, and casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion, the casino agrees not to open this account or if yes only under particular circumstances (after cooling off period and this cannot be done for players who are addicted/with gambling problem).

Thank you very much in advance for your reply.

Best regards,

Nick

Self exclusion and remove all emails. ASAP

I went back to play again today, why don’t you just close my account. It’s frustrating. Yes, I want permanent closure. Self exclusion. Just do it asap please

Dear Jashleen786,

I hope you’re doing well.

Could you kindly forward the self-exclusion request, in which you mentioned gambling addiction, that you previously sent to the casino to nikolas.b@casino.guru for further review? This will assist us in evaluating the matter appropriately.

I appreciate your cooperation and look forward to your response.

Best regards,

Nick

I have requested account close for over a month now, due to severe gambling addiction. I have even attached my psychiatrist report in the chat. They don’t close my account. Every time I chat I am being told it’s escalated and will be handled soon. No response to the emails. It’s been a struggle getting account closed on this casino. I have wrote gambling addiction emails to the casino multiple times. Can you kindly close immediately

Dear Jashleen786,

Please forward the evidence of your self-exclusion request as mentioned above otherwise we are not able to proceed in resolving in this matter.

Awaiting your response.

Regards,

Nick