Posido Casino - プレイヤーの引き出しが遅れ、アカウントへのアクセスが拒否されます。

I've been trying to withdraw funds from posido casino since march 26th and now the 28th I asked them regarding my funds and said 3 business days for it to be sent. And now the problem is i cannot access their website! Says access denied. This is so frustrating since they are the first casino that i experienced that is so hassle. Anyone help how to resolve this. Btw, €47 is what im trying to withdraw it's still huge money for me especially the country i live in

Dear unknowndex,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you’ve encountered. In order to better understand your situation and proceed accordingly, I would like to ask you a few questions:

• Could you please let me know when you registered your account and whether you successfully completed the account verification process?
• Can you specify which types of games you were playing (slots, live casino games, sports betting, etc.)?
• Were your winnings accumulated while playing with an active bonus, or were you playing without any bonus at the time?

If you have any relevant communication with the casino (emails, chat transcripts, etc.), please feel free to forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela