Posido Casino - プレイヤーの撤退が遅れています。

Dear polatinum80,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

My verification wasn't even required. I understand how long it takes to make a withdrawal. But why does support just kick you out of the chat? That's not how you treat customers and players who use their money.

Meine Verifizierung wurde noch nicht einmal verlangt. Die Dauer der Auszahlung versteh ich ja noch. Aber warum schmeisst einen der Support einfach aus dem chat. So geht man mit Kunden und den Spielern die ihr Geld einsetzen nicht um.

Thank you for your reply, polatinum80. I understand your frustration, but I would like to emphasize again we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Super thank you .

Super , vielen Dank .

Got the money. Case can be closed

Hab das Geld bekommen. Fall kann geschlossen werden

Dear polatinum80,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru