Posido Casino - 選手の退場が遅れています。

Hello, so my problem is in this posido site that i cannot do withdraw from them. I can normally make deposits and play, but withdraw is not working for me. I have had this problem last time too when i tried to make withdraw, and they had to do manual withdraw for my other bank. Now i have tried to contact the support again for withdraw, but they always say they come back me email, but never got answer. Waiting since december (1month already) nothing done.

Dear trooppinen,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

• Do I understand correctly that the withdrawal is still pending inside your account without being processed?
• Have you been advised why you can’t withdraw your winnings?
• Is it an internal casino system issue, or it’s related to your account only?
• Were your winnings accumulated with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but one month is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello,

When i try to withdraw i get this "error" that says "need to wager 1x before withdraw".

I have wagered my deposit many many times already. This is with my own money not with bonus.

This same problem happened me already before in posido and i needed to contact CasinoGuru.

Thank you very much, trooppinen, for providing all the necessary information. I will now transfer your complaint to my colleague Dominika (dominika.l@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Thank you, i have send proofs to Dominika email.

Hello trooppinen,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Posido Casino to join the conversation and participate in the resolution of this complaint.

Dear Posido Casino,

Can you please explain why the player has not received a payment confirmation email yet? Additionally, is there any technical issue causing problems with the player's withdrawal through their gaming account?

Thank you.

Best regards,

Dominika

Casino.Guru

Dear customer,

Thank you for reaching out!

We are sorry to hear that you encountered delays with Withdrawal processing. We escalated your withdrawal to be processed with priority.

Sincerely,

Posido Administration

Thank you for the information, Posido Casino. I will now extend the timer by another 7 days to see the progress. Kindly update us once the withdrawal has been processed on your side. Thank you.

Ok, Posido finally paid for me. Thank you casinoguru again 🙂.

Dear trooppinen,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Dominika

Casino.Guru