Posido Casino - 選手の退場が遅れています。

I have now been waiting for 9 days for my payout but each time I am told that my request is at the top of the processing list, however, nothing happens.

Ich warte jetzt bereits seit 9 tagen auf meine auszahlung bekomme jedoch jedes mal zu hören meine anfrage steht jetzt ganz oben auf der bearbeitungslist jedoch tut sich überhaupt nichts.

Dear grassauerch,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Then I will wait until Monday because then it will be 14 days THANK YOU

Dann werde ich noch bis Montag warten weil dan sind es 14 Tage DANKE

Perfect, thank you very much for your patience.

Money has been paid out is done thanks

Geld wurde ausgezahlt ist erledigt danke

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, grassauerch, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru