Pribet Casino - プレーヤーは引き出しが遅れます。

I am writing to you out of sheer desperation. I won €12,500 at the online casino Pribet.com (CURACAO EGaming license) and am trying desperately to pay it out.

On June 30th, 2023 I submitted my first withdrawal request in the amount of € 2,500. However, since documents were still missing, I sent them on. On 07/03/2023, I received an email from kyc@pribet.com that all documents have been accepted and that my player account is active and that withdrawals are possible from that point on.

However, on July 4th, 2023, the requested payment from June 30th, 2023 was canceled due to a technical defect.

On 04.07. another down payment question was asked. I was often told via live chat that it could take up to 48 hours.

When today (07/06/2023) the 48 hours have also passed, I was informed that another email had been sent to the responsible department, but they could not help me and I still have to be patient.

I also sent a complaint to the licenser.

I really hope for a positive outcome...

ich schreibe Ihnen aus purer Verzweiflung. Ich habe bei dem Online Casino Pribet.com (Lizenz CURACAO EGaming) einen Betrag von € 12.500,- gewonnen und versuche diesen verzweifelt auszuzahlen.

Am 30.6.2023 stellte ich meine erste Auszahlungsanfrage in der Höhe von € 2.500,-. Da jedoch noch Dokumente fehlten, schickte ich diese nach. Am 03.07.2023, erhielt ich eine E-Mail von kyc@pribet.com, dass alle Dokumente akzepiert wurden und mein Spielerkonto aktiv sei und ab dem Zeitpunkt Auszahlungen möglich sind.

Jedoch wurde am 04.07.2023 die beantragte Auszahlung vom 30.6.2023, storniert aufgrund eines technischen defekts.

Am 04.07. wurde eine erneute Anzahlungsfrage gestellt. Per Live Chat wurde mir des öfteren mitgeteilt, dass es bis zu 48 Stunden dauern kann.

Als heute (06.07.2023) auch die 48 Stunden vergangen sind, wurde mir mitgeteilt, dass abermals eine Mail an die zuständige Abteilung versendet wurde, sie mir jedoch nicht weiterhelfen können und ich mich noch gedulden muss.

auch wurde von mir eine Beschwerde an den Lizenz Geber versendet.

ich hoffe sehr auf einen positiven Ausgang …

Dear Ch1990,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Thank you, I really hope so..

Vielen Dank, ich hoffe sehr darauf ..

Unfortunately, nothing was paid out on day 5 either. I have received countless letters. Sometimes it was the big prize, sometimes a lack of verification (although received by email), sometimes extremely cheeky phrases like "one often tends to forget that one has time in life" and then the chat was left. Unfortunately, I got angry today and gambled away the entire prize. Logically without a single win. I too will rate this casino badly and a complaint has been sent to Curacao EGaming. I have asked those responsible to at least transfer my deposited amount back, but since this casino is obviously a fraud, I do not expect an accommodating solution

Leider wurde auch an Tag 5 nichts ausbezahlt. Ich habe unzählige Schriftstücke erhalten. Mal war es der große Gewinn, mal fehlende Verifizierung (obwohl per Mail erhalten), mal äußerst freche Phrasen wie „man neigt oft dazu zu vergessen dass man im Leben Zeit hat" anschließend wurde der Chat verlassen. Leider packte mich heute die Wut und ich habe den gesamten Gewinn verspielt. Logischerweise ohne einen einzigen Gewinn. Auch ich werde dieses Casino schlecht bewerten und eine Beschwerde an Curacao EGaming wurde versendet. Ich habe die Verantwortlichen aufgefordert wenigstens meinen eingezahlten Betrag rückzuüberweisen, da es sich bei diesem Casino aber offensichtlich um Betrug handelt, rechne ich mit keiner kulanten Lösung

Dear Ch1990,

I understand your frustration with the long waiting times. However, as I mentioned before, we usually recommend players wait up to two weeks for their withdrawals to be processed and paid out.

Since you've gambled away your winnings, I'm afraid we cannot assist you anymore.

Please let me know if there is anything else we can help you with, otherwise, this complaint will be rejected.

Dear Ch1990,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.