PrimaPlay Casino - プレイヤーの撤退は拒否されました。

I played with a won 583.00 I tried to withdraw the money and they declined it. I did all requirements to get my winnings lies lies lies

Dear PhilDaFunk,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please clarify if the casino canceled your withdrawal or confiscated your winnings?
• Was your account verified before you requested a withdrawal?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

They approve my withdrawal than disapprove it and cancel my withdrawal taking all of my winnings back. The coupon that is use stated no rules on first time withdrawal This is so unfair they have my bank account information I feel like they are nothing but scam artists

Thank you for your reply, PhilDaFunk. Do I understand correctly that you accumulated your winnings with an active bonus?

Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

They blocked me from logging in I'm glad I took screen shots of my winnings

I’m very sorry but you haven’t answered any of my previous questions. Please check my last reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Dear PhilDaFunk,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.