Prism Casino - プレイヤーのアカウントがブロックされました。

I met all the requirements of their $30.00 welcome bonus, went through verification, plus verification was approved, then did the withdrawal of $100 and that was approved. Then next thing I know my account was deleted and I have emailed them without a response. Deposit was supposed to be via Bitcoin!

Dear Snyder7575,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you have passed the KYC verification before the casino blocked you?

Have you received any explanation from the casino regarding this situation? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Snyder7575,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.