Qbet Casino - プレーヤーは、カジノにドイツのライセンスがないため、払い戻しを要求しました。

Dear Sir or Madam,

I have requested a refund of my deposits (approx. 1000€) through the support email at Qbet, as the casino cannot provide any German license.

The basic answer from QBet is a reference to their T&Cs. I can, of course, provide the email thread if needed.

However, without a German license, QBet's service is illegal and German courts have already confirmed that a reference to T&Cs is not permissible, as the service is available even though it does not have a legal German license.

Therefore, I ask for your assistance.

Sehr geehrte Damen und Herren,

bei Qbet habe ich per Supportmail um Rückzahlung meiner Einzahlungen (ca. 1000€) gebeten, da das Casino keinerlei deutsche Lizenz vorweisen kann.

Die einfache Antwort von QBet ist ein Verweis auf deren AGBs. Der Mailverlauf kann selbstverständlich nachgereicht werden.

Ohne deutsche Lizenz ist das Angebot von QBet allerdings illegal und die deutschen Gerichte haben bereits bestätigt, dass ein Verweis auf die AGBs nicht rechtens ist, da das Angebot zu Spielen doch möglich ist, obwohl man illegalerweise über keinerlei deutsche Lizenz verfügt.

Ich bitte daher um Hilfe.

Dear rage8699 ,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Unfortunately, we at Casino.Guru don’t deal with complaints related to licensing regulations and policies. I understand your point, but, sadly, we’re not in a position to help you. We are an independent online casinos database which acts as a mediator in resolving players’ disputes. We have no authority to enforce the legality of rules.

Unfortunately, in this case, we are not able to help you and you are not entitled to any refund of your deposits. I can only recommend you to do better research next time and play only in the casinos licensed by The Interstate Treaty on Gambling.

In our database, you can search for those casinos by following this link.

Please let me know, if there is anything else, I could do for you regarding this case, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Petronela

yes they can help Since I am also listed in the European gambling addiction list, it was still possible to play.

Here on your website there have been similar issues on Qbet where you have helped and the players seem to have gotten a refund from support.

Ja, sie können helfen. Da ich ich auch in der europäischen Liste für Spielsucht gelistet bin, ein spielen dennoch möglich war.

Hier auf Ihrer Website gab es schon ähnliche Themen bei Qbet in denen Sie geholfen haben und die Spieler anscheinend beim Support eine Rückerstattung bekommen habe .

Could you please advise what the European gambling addiction list means? Do you have any registration form that you could forward to petronela.k@casino.guru, please?

Dear rage8699,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

All necessary information can be found here (in German)

https://gluecksspielsucht-nrw.de/hilfe-beratung/gluecksspielsperre/

Alle notwendigen Informationen finden sie hier (auf deutsch)

https://gluecksspielsucht-nrw.de/hilfe-beratung/gluecksspielsperre/

Thank you, rage8699, for the clarification. I’m sure that you are aware of the geolocation of OASIS operation:

"The OASIS player blocking system is being introduced in line with the provisions of the State Gambling Agreement (GlüNeuRStV), according to which legal online gambling is allowed throughout Germany."

Since you have chosen a casino with a Curaçao license, you are not protected by Oasis registration.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

thanks for the reply.

The casino is illegally offering German players to play, this is against German law, so I demand the money back and ask for your help

The casino does not have a German license

danke für die Antwort.

das Casino bietet illegal deutschen Spielern an, zu spielen, das ist gegen deutsches Recht, daher fordere ich das Geld zurück und bitte um ihre hilfe

das Casino besitzt keine deutsche lizenz

Unfortunately, as I mentioned earlier, we at Casino.Guru don’t deal with complaints related to licensing regulations and policies. I understand your point, but, sadly, we’re not in a position to help you. We are an independent online casinos database which acts as a mediator in resolving players’ disputes. We have no authority to enforce the legality of rules.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.