Qbet Casino - KYC の問題により、プレイヤーのアカウントが閉鎖されました。

I am sending documents for verification he verify tha my account than I am requesting withdrawal but he reject my withdrawal and ask again kyc and asking alternative id. Than I am sharing my alternate I'd but he closed my account and say your id is fake. I am trying to contact for details. But he denied my request.

Dear deepaksahu82188,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please send the documents you provided to the casino during verification to my email at tomas@casino.guru?
• Send your interaction with the casino support in the form of emails, chat transcripts or screenshots as well.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

got this mail

Thanks for your reply, deepaksahu82188.

I apologize but the documents appear to not be genuine. For this reason, we consider the decision of the casino to reject your withdrawal as justified, and consequently, we'll reject your complaint. Thank you for your understanding, I am sorry we could not be of more help on this occasion.