QuickWin Casino - ゲームがクラッシュした後、プレイヤーの賞金が入金されませんでした。

Hello, on July 6, 2024, I was playing the game "Lucky Pharaoh" from Blueprint.

During the Power Spins, I won over 600€.

Before I could decide whether to take the money or continue with Power Spins, the game crashed, and a page opened saying "404 Not found".

I returned to the main menu and restarted the game, but my winnings were neither credited nor did the game resume from where it left off.

Customer support keeps telling me that the finance department is looking into it, but I haven't heard anything from them to this day.

Hallo, ich habe am 06.07.24 das Spiel „Lucky Pharaoh" von blueprint gespielt.

in den Power spins erhielt ich einen Gewinn von über 600€.

bevor ich mich entscheiden konnte ob ich das Geld annehme oder weiter power spins nehme stürzte das Spiel ab und eine Seite öffnete sich „404 Not found".

Ich kehrte zurück ins hauptmenü und startete das Spiel erneut allerdings war mein Gewinn nicht gutgeschrieben weder lief das Spiel an der abgebrochenen stelle weiter.

kundensupport sagt mir immer wieder das die finanzabteilung es überprüft allerdings hab ich bis heute nichts von denen gehört.

Dear f77ff7qmxm,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to veronika.l@casino.guru?

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Veronika

Thank you for your email. Unfortunately, the screenshot of your transaction history that you provided us with does not show any evidence of a crashed game or technical glitch that would cause an unfair decrease in your balance.

I am sorry to inform you that without sufficient evidence, we have to reject your complaint. Thank you for your understanding, I apologize that we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.