QuickWin Casino - プレイヤーのアカウントは閉鎖されました。

My account is closed without informing me about the reason. My winning was made without bonus. I made only one deposit in casino without using bonus on 02.03.2025. My withdrawal request was canceled on 18.03. and I couldn't log in the profile because as note said administration decided to close it. I would like to clarify what happened and return my amount.

Dear Kianis,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• When did you create your casino account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Kristina,

I played slots.

Account didn't need verification.

Account was created on 02.03.2025.

Thank you very much for your reply, Kianis. Have you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Kristina,

I got email only informing me about withdrawal cancelation. After that I couldn't log in my account, note said that account was blocked by administration. I didn't have further communication with casino.

Do I understand correctly that you had €253 (dispute value) in your casino account before it was closed?