QuickWin Casino - プレイヤーの出金リクエストは拒否されました。

I requested a withdrawal at Quickl Win, and it was rejected without being told the reason. Even though I have tried to contact them, no one seems to know why.

ειχα κανει αιτημα αναληψης στη quickl win και απορριφθηκε χωρις να μου πουν για ποιο λογω. Αν και εχω προσπαθησει να μιλησω μαζι τους κανενας δεν γνωριζει το γιατι

Dear black9angelas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Have you made any successful withdrawals before? 

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika