QuickWin Casino - プレイヤーの出金リクエストは拒否されました。

I requested a withdrawal at Quickl Win, and it was rejected without being told the reason. Even though I have tried to contact them, no one seems to know why.

ειχα κανει αιτημα αναληψης στη quickl win και απορριφθηκε χωρις να μου πουν για ποιο λογω. Αν και εχω προσπαθησει να μιλησω μαζι τους κανενας δεν γνωριζει το γιατι

Dear black9angelas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Have you made any successful withdrawals before? 

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Good evening, they replied that my payment provider is responsible and that I should make a withdrawal request again

Καλησπερα μου απαντησαν οτι ευθυνεται ο παροχος πληρωμων μου και να ξανα κανω αιτημα αναληψης

Dear black9angelas, have you requested a new withdrawal?

Do you have any updates?

Yes, I requested a new withdrawal on the 25th of the month and still nothing. I contact support but they tell me to be patient and nothing else specific

Ναι ζητησα νεα αναληψη στις 25 του μηνα και ακομα τιποτα. Επικοινωνω με τη υποστηριξη αλλα μου λενε να κανω υπομονη και τιποτε αλλο συγκεκριμενο

The money has just been credited to my account

Μολις πιστωθηκαν τα χρηματα στον λογαριασμο μου

Dear black9angelas,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru