QuickWin Casino - プレイヤーの撤退が繰り返し拒否されました。

Hello Casino Guru Team,

I have a withdrawal balance at Quickwin that keeps getting rejected for payout by Quickwin.

It always says "restricted by group" when I try to withdraw. They tell me to upload bank statements for a specific period, which I did, completely unaltered and visible. There are no other bank statements or transactions. Now, they keep telling me to upload it again. They seem to reject it repeatedly without providing any reasons, even though it is exactly what they ask for. It feels like they don't want to pay me out. My address and identity have already been verified. I've spent several hours communicating with them, but it leads nowhere. They just tempt me to gamble away my money, which I have partially done again. But I want to withdraw and not lose any more. I hope you can help me.

Hallo Team von Casino-Guru

Ich habe bei Quickwin noch ein Auszahlbares Guthaben welches immer wieder abgelehnt wird für die Auszahlung von Quickwin.

Da steht dann immer restriced by group wenn ich das auszahlen möchte. Dann heißt es ich soll Kontoauszüge hochladen von einen bestimmten zeitraum das habe ich gemacht orgina ungeschwärzt alles sichtbar. Es gibt keine andere Kontoauszüge oder Transaktionen. Nun heißt es ich soll immer wieder das hochladen. Sie lehnen das scheinbar ohne angaben von Gründen immer wieder ab. Obwohl es halt 100% das ist was sie fordern. Mir kommt es vor sie wollen mich nicht auszahlen. Adresse und Person sind bereits verifiziert. Ich habe schon einige stunden mit denen geschrieben aber es kommt nichts bei rum. Sie verleiten mich nur mein Geld zu verspielen.. was ich teilweise jetzt auch schon wieder getan habe.. ich möchte aber auszahlen und nicht noch mehr verlieren. Ich hoffe sie können mir helfen

Dear Lukmaster02,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly.

• Could you please list which documents you have already provided and when exactly did you send the last one?
• Are deposits in the casino and your name and bank account listed on the bank statement you submitted for verification?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas