QuickWin Casino - プレイヤーの撤退が遅れています。

hello,

my withdraw is open since 27.05.2024 and nothing happens. live chat is not helpfull. they told me to be patient, but i waited long enough, over two weeks now. could you please help me?

kind regards

Dear snoopy86,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello and thank you very much for your fast replay

i made several withdraws in the past without having problems, which where done in a couplay of days

verification was not needed and is still not need

i did not use any bonus

kind regards

Thank you for your reply, snoopy86. Kindly provide the following information:

• When did you make the last successful withdrawal?
• Did you use the same payment method to withdraw your winnings in the past?
• Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Thank you.

Hello,

• the last successful withdraw was made on 15.04.2024
• normally i use mastercard for deposit and withdraw but at the time i made this withdraw they removed mastercard, so i used crypto this time
• the status of my withdraw is still pending

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Hello,

a streamer helped me to get my money. thanks anyway for your help 🙂

thread can be closed.

Dear snoopy86,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru