QuickWin Casino - プレイヤーの賞金は遅れており、対処されていません。

I have 3 winnings that are pending. The winnings are from January 14th, 2025, February 2nd, 2025 and February 15th, 2025. I'm still waiting for the payout and every time I'm told that it can take 2-3 working days for the winnings to be paid out. I didn't get a win of 20 euros from the Bonus Grab game either. That's fraud and theft. You're being cheated out of your winnings. My emails aren't answered.

Ich habe 3 Gewinne die den Status ausstehend haben. Die Gewinne sind vom 14.01.2025, 02.02.2025 und vom 15.02.2025. Bis jetzt warte ich auf die Auszahlung und man wird jedesmal vertröstet, dass es 2 - 3 Werktage dauern kann, dass der Gewinn ausgezahlt wird. Einen Gewinn von 20 Euro bei dem Bonus Grab Spiel habe ich auch nicht bekommen. Das ist Betrug und Diebstahl. Man wird um seine Gewinne betrogen. Auf meine E-Mails wird nicht geantwortet.

Dear heikegrossep, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Dear heikegrossep,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.