QuickWin Casino - プレイヤーは資金を引き出すことができません。

Hello,

Unfortunately, I can't withdraw my balance. As soon as I request a withdrawal, I get the message "The specified user is blocked."

Registration and deposit work.

My ticket from February 25th has not been processed to this day, and live support cannot help me either.

Hallo,

leider kann ich mein Guthaben nicht auszahlen. Sobald ich die Auszahlung anfordere kommt die Meldung „Der angegebene Benutzer ist gesperrt".

Anmelden und Einzahlen klappt.

Mein Ticket vom 25. Februar ist bis heute unbearbeitet, der Live Support kann mir auch nicht weiterhelfen.

Dear michiii,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please confirm that you passed the full KYC verification?

Have you made any successful withdrawals from this casino before?

Have you contacted customer support to inquire why you are unable to withdraw your winnings?

What types of games did you play?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika