Rabona Casino - プレイヤーのアカウントは閉鎖され、入金は没収されました。

I deposited on this site and made some bets and when I went to withdraw they asked me for a series of documents, I sent them all and only one document was missing and they did not accept it and my account was closed for no reason and my deposit was confiscated for no just reason, I sent several messages on the support and I had no return, just one nothing to do with saying that my account was deactivated and that the winnings were canceled but my deposit they stayed, I have all the deposits saved here

this house disappears with your deposit if they find it convenient and if you have won something, deceptive!!!!

depositei nesse site e fiz umas apostas e quando fui sacar me pediram uma serie de documentos, amndei todos e so faltou um documento e nao aceitaram e minha conta foi fechada sem motivo algum e meu deposito confiscado sem motivo justo, mandei varias mensagens no suport e nao tive retorno, apenas uma nada aver falando que minha conta foi desativada e que os ganhos foram cancelados mas meu deposito eles ficaram, tenho todos os depositos aqui salvos

essa casa some com seu deposito se acharem conveniente e se vc tiver ganhado algo, enganosa!!!!

Dear alcytrajano2009,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rabona Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear alcytrajano2009,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I had made the account months ago, but it was only in January that I wanted to deposit to try my luck, I played in the live sports games and I didn't get any bonus help

Tinha feito a conta meses atrás, mas so em janeiro que eu quis depositar pra tentar a sorte, joguei no jogos ao vivo de esportes não tive ajuda de bônus

Thanks for your reply and explanation.

Please understand that if you predominantly placed bets on sports betting and your account has been blocked, the casino probably detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly, and judge this case fairly. We don't think that your complaint is unjustified; we just couldn't evaluate the issue properly. We would like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information, we are forced to close this complaint. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future if you run into issues with any online casino, and we will try our best to help.