Rabona Casino - プレイヤーの引き出しが遅れています。

Hello,

I requested three withdrawals from Rabona Casino:

€500 on 23 July 2025

€500 on 24 July 2025

€500 on 25 July 2025

All of them are still showing as "pending approval".

My account has no issues: just 2–3 weeks earlier I successfully received other withdrawals without any problem, so it is fully verified and compliant.

Since these requests, I have contacted Live Chat daily and also sent several emails, but I only receive generic responses such as "many withdrawals are pending, please wait" without any concrete solution or payment date.

Right now I have a significant winning balance to withdraw, but at this pace it will literally take years to get my money. According to Rabona’s own terms, withdrawals should be processed within 1–3 business days, not several weeks.

I kindly ask CasinoGuru to assist in escalating this case and push Rabona to process my withdrawals as soon as possible.

Thank you,

Andrea

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can understand the whole situation completely.

Did you accumulate your winnings with or without an active bonus?

What types of games did you play? Were they slots, live casino games, or did you place bets on sports?

When was the last time the casino communicated with you regarding the processing of your withdrawal requests?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

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If anything seems suspicious, please contact us directly. Stay safe.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Andreatonno23,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika