Rabona Casino - プレイヤーの確認プロセスが遅延しています。

Rabona is delaying the verification process because they keep requesting new documents. Now, all documents have been accepted, but the verification page still shows an error that more documents are needed, even though everything has been approved. Customer service refers to the finance department, stating that I will receive an email. So far, nothing has happened, and in the chat, they keep giving vague assurances.

Rabona verzögert die Verifizierung weil Sie immer wieder neue Unterlagen haben möchten. Nun sind alle Unterlagen angenommen jedoch zeigt die Verifizierung Seite einen Fehler das immer noch Unterlagen benötigt werden obwohl alles angenommen wurde. Der Kundenservice verweist darauf, dass die Finanzabteilung daran arbeiten würde und ich eine Email erhalten würde. Bis her tut sich nichts mehr und man wird im Chat immer wieder vertröstet.

Dear ulrichwurm97,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.

Have you submitted your bank statement for March as requested in your casino profile? When exactly did you send this document to the casino?

When was the last time you communicated with customer support regarding the error in your verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

According to the screenshot that I submitted a complaint, the account was finally verified today. The case can now be closed. Thank you for your efforts. Best regards

Nach dem Screenshot das ich Beschwerde eingereicht habe wurde heute das Konto endlich verifiziert. Somit kann der Fall geschlossen werden. Ich danke Ihnen für Ihre Bemühungen. Beste Grüße

Dear ulrichwurm97,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika

Casino.Guru