Rabona Casino - プレイヤーの認証が遅れています。

Hello, I'm here to complain about the Rabona casino. A few days ago, I wrote a post expressing some concern about the site, and now, 15 business days have passed since I sent the documents they requested, and they still haven't verified anything. They told me that a photo of me with my ID was missing, and I sent it via email as they instructed. During these days, they first told me it would take 24 to 72 hours, then 3 to 5 days, then 5 to 10, and recently they said 15 to 30 days. I don't know if they don't want to pay me or what, but I'm getting very confused. Terrible site, please help me if you can. I will attach the chat logs where they mentioned the 15 to 30 days, the proof that I sent them an email as requested, and the amount of money I wanted to withdraw but cannot because they haven't verified my account for the payout.

Hola, vengo a quejarme sobre el casino Rabona, hace unos días escribí en un post sobre que tenía un poco de miedo por la página y pues ahora que hoy se cumple 15 días hábiles desde que envié los documentos que me pidieron y no me verifican nada, me dijeron que faltaba una foto de mi con mi DNI y la envié al correo porque asi me dijeron y en el transcurso de esos dias me dijeron primero de 24 horas a 72 horas, luego de 3 dias a 5 y luego de 5 a 10 y ahora último me dijeron de 15 a 30, no se si no me quieren pagar o algo porque por sino no les entiendo, pésima pagina, por favor si me pueden ayudar; Adjuntare el chat donde me dijeron sobre los 15 a 30 dias y las pruebas cuando les mande un correo donde me dijeron que envié si es que tengo un problema pagina y en el cual no recibí respuesta(Ya pasaron 7 dias desde que mande dicho correo) y la cantidad del dinero que quise retirar y no me verifican la cuenta para que pueden hacer el respectivo pago

Hello juniorbo,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rabona Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents did you forward so far? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello, the verification process has been in place since the 6th of junior; The documents I have sent are my ID and my selfie photo next to my ID; I spoke to them via Gmail and received the following response after 8 days

There it says to send my documents again through the page, but since it won't let me send anything, they told me to delete the cookies and caches, so I did it and everything remains the same, I don't know what to do anymore, now I will write to them again to see what they tell me

Hola, el proceso de verificación esta desde el 6 de junior; Los documentos que he enviado son de mi documento de identidad y mi foto selfie al lado de mi documento de identidad; Les hable por Gmail y recibí la siguiente respuesta después de 8 días

ahí dice que mande mis documentos nuevamente por la pagina, pero como a mi no me deja mandar nada, me pusieron que borres los cookies y caches, así que lo hice y pues sigue igual todo, ya no se que hacer, ahora les escribiré nuevamente a ver que me dicen

Hello, the claim is no longer necessary, the Rabona casino, after 20 business days, proceeded to verify my account and make my corresponding payment, thank you

Hola ya no hace falta la reclamación el casino rabona después de 20 días hábiles procedió a verificar mi cuenta y a hacer mi pago correspondiente, gracias

Dear juniorbo,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru