Rabona Casino - 賞金の出金が遅延しています。

Hi i am struggling 2 week about KYC process, and when rabona gets all documents, I can't see the verification is done.

Dear pingu4,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

ok thanks Kristina, but maybe i wrong name my issue. How long takes verification process if I deliver all necessary documents ?

Thank you for your reply, pingu4. I apologize for the misunderstanding. The first message was automatically generated based on the answers you provided while submitting this complaint.

Do I understand correctly that you have provided documents to verify your account but have not yet received any confirmation of successful verification?

Could you please advise which documents you have already provided and when exactly you sent the last one? Have you provided all the required documents as soon as possible and in the correct format?

Last documents I deliver on thursday 4th of May. After That all required documents has green indicator.

SOLVED, GOOD CASINO BUT jeton transation verification needs better explaination It takes more than week

Dear pingu4,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru