Raging Bull Slots Casino - プレイヤーの撤退は遅れています。

I made my withdrawal on 3/28 I was told my documents were approved on 3/29 and I keep getting wait wait wait. Then they said it was escalated??still waiting

Dear Jacqueline,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus, please?

Could you please forward any relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Thank you for your reply and emails, Jacqueline. Could you please clarify whether or not you have accumulated your winnings with a bonus?

Nothing as of 4/19 just the same wait wait wait. I did use a bonus but did follow all withdrawals guidelines

Thank you very much Jacqueline for your reply. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi Jacqueline,

I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Raging Bull Slots Casino to the conversation to participate in the resolution of this complaint.

Sounds good peter

Greetings all,

It appears that we are still waiting on a valid payout method. My deputy Anabelle has reached out to you via email Jacqueline. Just communicate with her, follow her instructions, and we should be able to get things on track for you.

Best wishes,

Nick and Raging Bull

Greetings Jacqueline,

You are in excellent hands with Anabelle, just continue cooperating with her and we should have things sorted for you shortly.

Best wishes,

Nick and Raging Bull

I have responded to all her request how long does this take

Greetings all,

Just confirming that all the necessaries are now in place, the first portion was approved and disbursed to our 3rd party payment providers for payment as a wire transfer. As a general rule once payment is made by the casino we are looking at 3-10 business days on arrival.

Best wishes,

Nick and Raging Bull

Thank you Nick for your reply.

Dear Jacqueline,

Please let me know when you receive your winnings.

Nothing yet and 699 still pending

So this has been 3 weeks since I came on this site with my complaint and still haven’t received any of my winnings . I have had it s approve , it’s been sent e t ext ext but still nothing

Thank you  Jacqueline for the update.

Dear Nick,

Do you know why Jacqueline's withdrawal still hasn't arrived?

Greetings all,

Just confirming that the first portion of the withdrawal was released to our 3rd party for disbursal as a wire payment on the 27th of April. Today would be the 10th business day since payment by the casino and it should be coming in any time now. The second portion was released on the 5th of May and should not be too far behind it.

As I said previously it is generally between 3 and 10 business days from payout to our 3rd party and arrival in the player's bank account, it can however take a bit longer from time to time due to volumes and limits on the part of the payment provider. The up side is it shouldn't be long before both arrive and payment is complete.

Best wishes,

Nick and Raging Bull

Ok Nick 10 days today and nothing

Another day still nothing

Still waiting been told for a couple weeks should have it any day now what a joke

Greetings  Jacqueline,

If the first payment has yet to arrive (it has been 15 business days already which is unusual) we can look into it for you. We will require your bank statement from 27th of April to present to verify. Please forward this information to Anabelle who has already reached out to you this morning via email with the specifics.

Best wishes,

Nick and Raging Bull

I did get part of my withdrawal yesterday still waiting on the rest

Hi  Jacqueline,

I'm glad to hear that you received a part of your winnings, I hope the rest will follow soon. Will we can keep the complaint open until you get paid in full?

Hi Jacqueline,

Do you want me to keep the complaint open until you receive the rest of your winnings?

Even though we assume that the issue has been resolved, without confirmation from the player, we are forced to reject this complaint.