Raging Bull Slots Casino - プレイヤーの撤退は遅れます。

I have tried to contact multiple times on their live chat. They have always said that "we will send this to manager directly" and what not. Nothing just ever happens. Almost for 2 months I have waited patiently, but now I can't just wait anymore. I had to do same thing with my earlier withdrawals which were smaller ones, but atleast they paid them. After a month or so... But now they just stopped it and don't want to pay anything. I am really frustrated and I said couple of times to their live chat that they should really pay or I am coming here asking for help. They have asked multiple times my name, address, crypto address and what not. I have my account validated much before with all my information so I don't really see where they need this information again and again. They said to me last week, or one before, that I should check again after 72hours if my withdrawal has been processed. I checked just now after week or so and yeah... Nothing has been done. Nothing. And again at the chat they just say "we will directly send this to our manager and blahblahblah"

So here I am asking for your help Guru, I'm all out of options. Almost 2 month I have waited but now it is over my waiting time. 2 months is way too much.

Hello mirohi,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue. Please allow me to ask you a few more question before we would move forward with the case.

When was the last time you withdraw from the casino because based on the screenshot you provided the payment was already processed? Did you use any bonus money to accumulate your current winnings? What explanation did the casino give you for the delay and for the requests of documents?

Also please forward any relevant proof or communication to nikolas.b@casino.guru.

Looking forward to your answer and I hope we will be able to help you resolve this case.

Regards,

Nick

Casino.guru

Last time when my withdrawal has been accepted September 17th, where it says "Manager withdrawal approved" and "Bitcoin withdrawal approved". I have another 1169,30USD withdrawal in line which hasn't been accepted for some reason. I had this larger winning about same time as the other two withdrawals, which you can see in the picture I sent. But they just don't pay it for me. I have tried multiple times now to ask how long it is going to take, but everytime I receive same answer in the chat "we will escalade this withdrawal for you" and nothing happens.

Thank you very much mirohi for the additional information regarding the case. I'll now forward your complaint to my colleague Martin who will be assisting you from now on.

Wish you best luck.

Regards,

Nick

Hello mirohi!

I will take care of your complaint from now on and I'd also like to invite representatives of Raging Bull Slots Casino into this complaint in order to help us resolve the issue.

They have paid me 600USD today. I don't know why I didn't receive the rest of it. I didn't find any mention anywhere that if the bonus were sticky.

Dear mirohi,

Are you able to recall which bonus did you used? If you could provide us with some information such as bonus code or bonus amount, it may be helpful in finding out what is the situation.

Dear mirohi,

Was your issue resolved? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it.

Looking forward to hearing from you.

After gathering all the necessary information we are closing this complaint as 'resolved'. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.