Raging Bull Slots Casino - 決済が遅延しているとのクレームがあります。

OK I made a $50 deposit, it was for a 100% no rules bonus. It turned out they wanted 10× playthrough but that's another story. I had a good night on 2 different games went way past the playthrough that they unfairly put on my money and requested a withdrawal for 295. The next day I checked on it was pending so I thought there was no problem as this was my first withdrawal then came back and checked on it on 8/1/22 and it wasn't pending anymore just gone. I asked about it and support asked me to send a screens hot of my bank statement showing where the deposit was takin out . And put my winnings back in my account for me to withdrawal again. I made the withdrawal again and emailed them explaining that I didn't see a withdrawal from them on my bank statement. The next day 8/2/22 I go back to there website, look for my withdrawal it's not there again. So I look at transactions and it says manager approved. When the money doesn't come I again ask support why. Apparently they designate the term manager approved to cue the fact that it's denied. Seriously that's what they said. Even though it says denied on my transactions the day before. Anyway they cheated me void the winnings because they never took the money out of my account. The money that's still in there. they cheated. Had I lost they would have takin it out and not voided it. They are despicable. Liars and cheaters.

Dear dib99913,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

It's not pending they voided all my winnings. Voided I will never see them. They cheatef

Thank you for your reply, dib99913. Have you been informed why your winnings have been voided? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear dib99913,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Yes, because they never took the deposit out of my account.

OK, they approved a deposit. I played with said approved deposit, and won. When I tried to withdrawal they said it was void because they never took the deposit out of my bank account.

Unfortunately I didn't screenshot any of the messaging between us

dib99913, could you please clarify if this deposit left your bank account? Have you made any successful deposits before?

Dear dib99913,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.