Raging Bull Slots Casino - 決済が遅延しているとのクレームがあります。

i deposited 30$ and there was a withdrawal amount of 1320.94 and there have been many excuses on why imy withdrawal was denied. i deposited my money like any other person however my withdrawal was denied! this is a problem!

Dear rodavis6,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

no i was informed that my withdrawal was denied i want the 1300 i was supposed to have deposited not 30$

i utilized a coupon and i was unable to use after having 1300$ as a withdrawal

Dear rodavis6,

Have you received your withdrawal from the casino yet?

No i haven’t gotten it im currently still waiting

Thank you very much for your reply, rodavis6. By "denied" withdrawal you mean that the casino confiscated winnings, or simply canceled the withdrawal, but you still see your winnings in the casino account?

Dear rodavis6,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

they confiscated my winnings

Have you received any explanation from the casino regarding the confiscated winnings? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear rodavis6,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

i haven’t gotten any response from then or anything

Thank you very much, rodavis6, for your cooperation. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello rodavis6,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Raging Bull Slots Casino to join the conversation and participate in the resolution of this complaint.

Dear Raging Bull Slots Casino,

Can you please provide us with a reason for confiscating the player's winnings?

Thank you.

Kind regards,

Tomas

Greetings all,

The email address provided for credentials does not relate to a player account however I was able to locate the account in the system using the player's name as it is fairly unique. In this situation we have a number of issues. The first being that only one account is allowed per player or household, here we have three player accounts. The second issue would be only one free chip is allowed between cash deposits. In this situation there are three accounts, all with free chips redeemed and played and no deposit history. The "winning" account and free chip was the 5th consecutive free chip with no deposit history in that account, there was then a cash deposit on top of that free chip balance and an additional free chip cashed on top of this balance.

Unfortunately due to multiple consecutive free chips with no following deposit and the mixing of free chip funds with a cash deposit none of this balance is eligible for withdrawal. The non-cashable funds were removed from the account and the cash deposit was refunded as cash into the system, this cash balance was played to zero. I'm afraid there is little I can do to assist in this situation.

Supporting documentation has been forwarded to the casino.guru team for review.

Best wishes,

Nick and Raging Bull

Dear rodavis6,

I was provided with evidence supporting the casino's decision. Unfortunately, after gathering all the necessary information, we are rejecting this complaint as unjustified due to breaching the casino's terms and conditions and bonus terms and conditions - multiple accounts created and thus taking advantage of no deposit bonuses.

The casino acted correctly and within its terms and conditions.

Sorry that we were not able to help you with this one, but please, do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that the casino is regulated by.

Thank you very much, Raging Bull Slots Casino, for providing information and your cooperation.

Best regards,

Tomas