Raging Bull Slots Casino - 選手の退会が遅れました。

I had a substantial win and was soo happy but ive been totally let down by the Carnival Roon regarding my withdrawls.. I have been waiting since May 25th 2022 for my 4th withdrawl and no amount of begging and pleading is getting me anywhere. I just keep getting told sorry for the delay and it will be processed soon by the support staff.. WHEN THE HECK IS SOON?? they won't tell you anything else except send an email but those emails get unanswered.. it's bloody frustrating and i'm darn sick of waiting for what is rightfully mine. How can a casino go AGAINST THEIR OWN TERMS AND CONDITIONS. If we were to go against any rules I'm sure there would be major consequences for us.. but they can get away with it and we can't do anything.. I'm sooo over begging for my withdrawl to be processed.. I just want my money now.. I have 2 other pending withdrawls of $2500 each which are also out of time frame.. Who can help me??Please???

Dear comaro1au,

Thank you very much for submitting your complaint. I can only imagine how frustrating it must have been for you to wait for a withdrawal for three months.

Do I understand correctly that your payment is still pending inside the account without being processed or it has been sent but never reached you? Could you please advise which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost three months is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi. It is still pending in my account

I have requested a wire transfer. The previous 3 were successful although late but not this late..

Thank you very much, comaro1au, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hi comaro1au,

I've just reviewed your case and am very sorry that you came across such an issue. In order to help you resolve the problem, I will contact the casino.

I'd like to invite Raging Bull Slots Casino to join this conversation and participate in the investigation. Could you please share more information regarding the player's case? Are there any specific reasons for the player's withdrawal request to be pending for 3 months?

Hope to hear from you soon!

Best wishes,

Natalia

Thankyou so much

Greetings all,

Apologies, I have been out of the office. I am having the situation reviewed and I will be back with you here when I have further information.

Best wishes,

Nick and Raging Bull

Dear Nick and Raging Bull, thank you for the reply! We'll be looking forward to hearing more information from you as soon as you find out the necessary details with your team.

Best regards,

Natalia

Why is it taking so long for Nick and Raging Bull to get back to you. Seems they just like to draw everything out and make me wait longer. It's just so unfair..

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Greetings everyone,

I genuinely apologize, really. I had been resolving legacy player issues as a courtesy since the Australian version of Raging Bull was closed some time ago however unfortunately that is no longer possible.

We no longer service the Australian market as an organization, Raging Bull AU is officially closed, and both Raging Bull Casino and Raging Bull Slots are US based mirrors of the same casino.

I really would love to help but Carnival Room is no longer associated with us as a company, any assistance will need to be directed to Carnival Room itself.

Best wishes,

Nick and Raging Bull

Dear Nick, thank you for your informative reply.

Dear comaro1au, I'm sorry but it seems that we cannot do anything to help you since the Carnival Room is indeed not associated with this particular casino. Could you please tell me if you're still able to sign in to your account at Carnival Room?

Yesterday I went to see if a withdrawl had been processed and would you believe it, I can't access this casino anymore..

I am sooo upset that there is $7500 of My winnings that they now get to keep.

Plus there was a lot of comp points that I never got to use because if I did chose to use them, my withdrawl would not have been approved. Should have spent them niw hey..

This money was going to change my life for the better.. seems they just love playing with peoples emotions and they get to do whatever they want. They should be shut down. I'm so depressed. Thanks for your time.

Dear comaro1au, I understand that you feel really upset. I'm sorry that you came across such a negative experience, our advice would be to try to contact the Carnival Room itself, though I have a feeling that they've closed as well but probably a few more attempts to get in touch with them will be worth it.

I will now reject your complaint. My apologies for not being able to be of much help with this one.

Kind regards,

Natalia