Raging Bull Slots Casino - 選手の退出が遅れています。

I have been waiting 21 days just to get my withdrawal request approved. The T&C say 7-10 days. Super slow but I have received payouts before. This time nobody knows why its taking so long. The situation has been escalated numerous times by support but no progress has been made. Theres several better options available stay away from Raging Bull

Dear fjodye9,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

• Do I understand correctly that your payment is still pending inside the account without being processed?
• Is it an internal casino system issue, or it’s related to your account only?
• Were your winnings accumulated with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

Yes it is still pending it hasn't even been approved yet. I have completed verification already.

Well I just checked it got approved this morning. It's crazy that I had to publicly complain for it to happen though

Thank you, fjodye9, for your reply. Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with? Looking forward to hearing from you. 

I still haven't received my withdrawal yet so I wouldn't consider it 100% resolved

Currently on business day number 7 and still haven't received my payout. Was told on Jan 1st that since it took so long for my withdrawal to get approved that they would expedite sending my payment. Another lie it seems

Hi fjodye9,

• As we await the transfer of your winnings, could you kindly inform us whether you accumulated them with or without an active bonus?
• Furthermore, was the withdrawal approved for the entire amount?

Thank you.

Yes the entire amount was approved. Yes I used a bonus with my deposit. Still have not received they keep telling me there is nothing they can do now I just have to wait. 33 days since I requested the withdrawal. Very disappointed with this experience doubt I will ever use their casino again

Thank you very much, fjodye9, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Thank you

Hi fjodye9,

I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear Raging Bull Slots Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please confirm when was the payout processed from your side?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

Greetings all,

I have reviewed the situation and I'll see what can be done to assist.

Best wishes,

Nick and Raging Bull

Well the 7-10 business day window for payouts has also passed now. So after taking 21 days to get approved and being told it would get sent fast we are now on business day 11 of waiting to to receive after getting approved. Very frustrating and disappointed. Every step of the withdrawal has been handled awfully by raging bull

Also coincidentally my VIP status has been removed during this whole ordeal and nobody from support can tell me why

Dear fjodye9, I'm sorry it's been taking such a long time, but since we have the casino representative here, I hope that things will move on faster.

Dear Nick, please let us know as soon as you have any updates.

I received my withdrawal yesterday

Dear fjodye9,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Natalia

Casino.Guru