Rajabets Casino - アカウントの確認のため、プレイヤーの引き出しが遅れています。

Hi Team,

I newly joined rajabets, i deposited money and started playing, after almost 10 days of play, they blocked me to play .

Now when i try to withdraw amount they asked to verify account by providing documents.

Its been 36 days, I have submitted verification documents ,but they have not even processed it, it's in waiting stage, and upon asking there support team says they can't interfare with verification team, and can't provide a timeline.

I am worried they are not going to complete my verification anymore.

And top of that they are not even replying my emails as well. Attaching all the references for you.

Dear rivu2015,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process, but one month is more than enough time.

• Do I understand correctly that none of your documents have been approved?
• Have you provided all the required documents in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear rivu2015,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have provided all correct document but it's still pending for a kyc approval almost 45 days done Docoment still waiting for verification

Thank you very much for your reply, rivu2015. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Please note that I asked you to forward me the communication between you and the casino. Could you please send it to me so we can proceed with this complaint?

Thank you very much, rivu2015, for your cooperation. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear rivu2015,

I am so sorry to hear your account has not yet been verified. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Rajabets Casino representative to join this conversation and participate in resolving this complaint.

Dear Rajabets Casino,

Could you please state why the player's account has not yet been verified?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.