Rajabets Casino - 検証の問題により、プレイヤーの引き出しが遅れています。

I opened an account on rajabets.i played aviator game on this platform and won 145667₹.after this win I requested for withdrawal my winning amount two times but they cancelled my withdrawal request both time giving me different reasons,first reason was "check your withdrawal limit"and second cancellation reason was documents upload for verification.therafter I uploaded my documents on 11 february 2025 at around 8:40am.still my verification status is showing"waiting"from 6 days.i talked severals times to their live support agent but they told me that your verification in queued and will verify as soon as possible.they gave me same answer a lot of time then I emailed my problem to rajabets email id support@rajabets.com three times but they not gave me any reply yet.please help me in my documents verification quick so I can withdraw my winning amount.i need money

Dear Manu2006,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

Therefore, I recommend that you wait for a few more days. I will leave this complaint open and if there is no development within a week, please get back to us and we will intervene.

Thank you in advance for your patience.

Best regards,

Kristina

Dear Kristina,

It's 13 days passed but still my documents verification status is "waiting" on rajabets casino.6 days ago you told me that my verification complete within a week.but still my problem is as it is.please contact rajabets casino and solve my issue as soon as so I can withdraw my winning amount.

Thanks

Thank you for your reply, Manu2006. Could you please advise which documents you have already provided? Have you provided all the required documents as soon as possible and in the correct format?

Dear Kristina

I uploaded front and back side of my aadhar card id and selfie with date and rajbets sentence written on a paper.i uploaded all necessary documents on 11 feb 2025 in correct format but verification not completed till now.verification status is still showing as "waiting". Please help me so I can do withdraw my winning ammount.

Thanks

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Thank you very much, Manu2006, for your cooperation. I will now transfer your complaint to my colleague Martin (martin.l@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Manu2006,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on.

Firstly, I would also like to invite the Rajabets Casino representative to enter the discussion. Dear casino representative, could you please check the case and explain to us what happened? What is the issue with the document Manu2006 provided? Can you give us some guidance on how to proceed? Alternatively, is there a particular timeframe in which the withdrawal will be processed?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Dear Manmohan,

It is reported that you are required to provide a bank statement of yours including your transactions within last 6 months.

Regards,

Team Rajabets

Dear Rajabets Casino representative,

thank you very much for the update. I hope the issue will be resolved in the near future.

Dear Manu2006,

can you please proceed as requested and provide the remaining document?

Dear Martin

I uploaded the 6 months bank statement at 03:29 pm today.i request you and rajabets casiono again that please resolve my issue as soon as so I can withdraw my winning amount.

Regards

Dear Manu2006,

thank you for your response. please keep us updated on any future developments.

Dear Martin

I have uploaded my bank statement on 21 March 2025 as requested but still my documents verification status is showing waiting.please resolve my issue so I can withdraw my winning amount.

Regards

Dear Manu2006,

thank you for your update.

Dear Rajabets Casino representative,

can you please update us on the current proceedings?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Manu2006,

we are extending the timer again, as we want to explore some other ways to establish contact with the casino. If there are any new developments on the matter, please keep us updated.