Rarebet Casino - プレイヤーの撤退が遅れています。

Hi Team,

I deposited on this site and won up to $5400 in XRP, however they stated they needed to do KYC level 3 and level 4, checks and paid out one deposit but the second did not get paid out. Last week they told me it will take 1 day(24 hours) to do the KYC check, and the day passed after that they said it will take another day and another day until today. When they came back and stated to me that I am playing from a country using a vpn which is not true and that my country does not allow gambling and sent me terms and conditions. It does not state in there terms and conditions that Canadians are not allowed. They are doing this to not pay me out and are saying the funds will stay in the account but the account will not be unblocked? I’m so lost please help me I am begging you that’s $5400 of mine. This is a scam they are not trying to pay me. They delayed it as far as they could and noticed I wasn’t going to play and lose it all so they went and tried to use something that isn’t true against me.

Dear sati725,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rarebet Casino.

I checked the website and was able to access the website and use Canadian details when filling out the profile page: Also, I haven't found Canada listed in the restricted countries list.

• Could you please share the communication with the casino detailing the accusations against you? Please send them to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomas, I sent you some of the chats it’s all from email which is singular emails do you see them? Sorry I had to send a few forwarded ones from my email right now. They then stated you cannot play evolution from Canada, however I never played evolution I only played pragmatic. Now they stated they had an error in there system and will update me later today however have been saying different answers every day. Even as far as trying to say I cannot play there and then saying I played something I never played. I only played pragmatic live. Never played evolution on there. I am very worried if I’ll even receive my funds.

Can you make this complaint private until after they reply with an update later today?

Hi, they won’t even reply anymore. I’ve sent you all correspondence they told me I’d receive an update by UTC afternoon today however have not received any update whatsoever and can’t even get a reply in live chat. I think I’ve been scammed.