RealSpin Casino - プレイヤーの入金が遅れています。

I made a deposit through Mastercard and it was withdrawn from my card. Nothing happen on the casino and I have contacted the live chat 5-6 times. They only refer to an other departement that does not do anything.

I have provided proof 4 times of the accepted payment, both exact amount and time. But on the casino it says "failed" and The are doing nothing.

Now it has been over 48 hours since the deposit. I have not made a complaint to my bank yet, I want to try solve it first

Dear Semaros,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account and the transaction appears as 'failed', the only thing I would recommend is contacting your payment provider - your bank. They need to investigate but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account or returned to your bank account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Dear Semaros,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.