Revolution Casino - プレイヤーのアカウントは閉鎖され、資金は没収されました。

I opened an account in this casino a few days and deposited 15 euro, I lost a bit and decided to withdraw the remaining amount which was around 14.51 euro. The live chat said it would take 2 to 3 business days for my withdrawal. But guess what no withdraw even after a whole week and today when I asked them about my withdrawal, they just said that my account was closed under administration's decision. I was given no reason for my account closure, and they never even gave my money. I have no idea what to do this feels like a complete scam casino that took my money.

Dear noobiplez,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify what types of games you played? Were they slots, live casino games, or did you participate in sports betting?

Have you accumulated your winnings with or without an active bonus?

Please forward me the email you received from the casino after your account was closed at veronika.l@casino.guru. Alternatively, you may post screenshot here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I played only one game named aviator and didn't win much and it was without any bonus.

I did not receive any mail regarding the closure of my account, but I got to know about it via the live chat.

I recieved this mail and the thing is they cancelled my withdrawal plus I cannot even login into my casino account.

Do you have any screenshots or chat transcripts of your communication with the casino chat support? Please send them here.

I received this email, and I sent them my crypto wallet address, hoping I will get my withdraw

Could you please specify when exactly you received this email from the casino?

Did you receive it after your account was closed?

I emailed their support about my account being closed w/o reason and after a few hrs they sent me this(date: 8th October). It is been 5 days since but no reply from their side nor did I received any kind of money from them. I gave my ltc wallet address.

Thank you for the reply. Has your LTC wallet address been verified by the casino? Did you make any deposits with this payment method?

They never gave any reply to my mail and it is the same ltc address I used for depositing my money into the casino. It's a kind request to contact the casino from your end if possible. This is taking a very long time, I would really appreciate the help

Thank you very much, noobiplez, for providing all the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear noobiplez,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Revolution Casino representative to join this conversation.

Dear Revolution Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

This casino is a clear cut scam not responding to mails, the support is basically useless. Thank God I only deposited a little amount of money and I hope no one deposits big amount in this casino.

Dear Mirka,

I hope you receive this message well.

As we checked with our relevant department. We would want to inform you that the account seems to be part of affiliate fraud, in such cases we reserve the right to deduct/confiscate the winnings.

3.9 :- We reserve the right to deny opening of an account or close an existing account without prior notice or justification.

9.4 :- Should we arrive at a reasonable suspicion that you have engaged in fraud, any illegal or improper activity, or have otherwise breached the Terms, we reserve the right to take any number of the following actions, at our sole and absolute discretion, with or without notice:

<...>

void any winnings obtained, cancel any pending withdrawals and confiscate the real money balance of your account;

<...>

We hope this helps clarify the matter for you.Best regards,

RevolutionCasino Team

I am not involved in any affiliate fraud, I signed up in revolution casino from Adtowall offerwall. It is a registered official offerwall. Plus, I have done nothing suspicious on my account which makes the casino a fraud. I hope the casino return my money or it is a straight up theft. I have attached the following images from I came to revolution casino

Dear Revolution Casino,

Could you please provide evidence to the mentioned breach of terms?

You can either insert it to the thread, or send it to miroslava.d@casino.guru .

Thank you for your cooperation.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello noobiplez,

We hope you find this response well!

We would want to inform you that we have decided to refund your winnings of 14.51 EUR.

Hence, we would kindly suggest you to please share your crypto details as soon as possible.

If you have any additional questions, please, do not hesitate to contact us via email support@RevolutionCasino.com or via Live Chat.

Best wishes,

RevolutionCasino Team

My ltc address: LUyYpUwvgjtkhXunVw2sYBNhEh2t7SNokT

Hello noobiplez,

We hope you are well.

We would want to inform you that we are still checking with the seniors and soon should be sharing an update with you.

Thank you for being so patient with us. We really appreciate it!

If you have any additional questions, please, do not hesitate to contact us via email support@RevolutionCasino.com or via Live Chat.

Best Wishes,

RevolutionCasino Team

UPDATE: I have received the payment from them

Dear noobiplez,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Mirka

Casino.Guru