Revolution Casino - プレイヤーのアカウントは閉鎖され、資金は没収されました。

I opened an account in this casino a few days and deposited 15 euro, I lost a bit and decided to withdraw the remaining amount which was around 14.51 euro. The live chat said it would take 2 to 3 business days for my withdrawal. But guess what no withdraw even after a whole week and today when I asked them about my withdrawal, they just said that my account was closed under administration's decision. I was given no reason for my account closure, and they never even gave my money. I have no idea what to do this feels like a complete scam casino that took my money.

Dear noobiplez,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify what types of games you played? Were they slots, live casino games, or did you participate in sports betting?

Have you accumulated your winnings with or without an active bonus?

Please forward me the email you received from the casino after your account was closed at veronika.l@casino.guru. Alternatively, you may post screenshot here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I played only one game named aviator and didn't win much and it was without any bonus.

I did not receive any mail regarding the closure of my account, but I got to know about it via the live chat.

I recieved this mail and the thing is they cancelled my withdrawal plus I cannot even login into my casino account.

Do you have any screenshots or chat transcripts of your communication with the casino chat support? Please send them here.

I received this email, and I sent them my crypto wallet address, hoping I will get my withdraw

Could you please specify when exactly you received this email from the casino?

Did you receive it after your account was closed?

I emailed their support about my account being closed w/o reason and after a few hrs they sent me this(date: 8th October). It is been 5 days since but no reply from their side nor did I received any kind of money from them. I gave my ltc wallet address.

Thank you for the reply. Has your LTC wallet address been verified by the casino? Did you make any deposits with this payment method?

They never gave any reply to my mail and it is the same ltc address I used for depositing my money into the casino. It's a kind request to contact the casino from your end if possible. This is taking a very long time, I would really appreciate the help

Thank you very much, noobiplez, for providing all the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear noobiplez,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Revolution Casino representative to join this conversation.

Dear Revolution Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

This casino is a clear cut scam not responding to mails, the support is basically useless. Thank God I only deposited a little amount of money and I hope no one deposits big amount in this casino.