Revolution Casino - プレイヤーの引き出しが遅れています。

Hello. The reason I am writing this is because there are three pending withdrawals of €100, €200, and €300, the first of which was made on 27/3/2024, and I have not yet received any updates or been asked to send any documents. When I communicate through chat, they tell me the transactions are queued and it takes three business days, a timeframe which has already passed.

Γεια σας.ο λόγος που κάνω αυτό είναι γιατί υπάρχουν τρεις εκκρεμείς αναλήψεις 100€ 200€ και 300€ η πρώτη από της 27/3/2024 και δεν έχω λάβει ακόμα καμία ενημέρωση ούτε μου έχουν ζητήσει να στείλω κάποια έγγραφα..σε επικοινωνία με το chat μου λένε ότι είναι σε ουρά αναμονής και ότι χρειάζεται τρεις εργάσιμες μέρες που αυτό το χρονικό περιθώριο έχει παρέλθει

Dear johnkamakaris,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

It's been processed for so many days and even from the first withdrawal they haven't asked me to send the supporting documents they need, while in the first year it says that my account is identified.. I'm waiting

Είναι σε επεξεργασία τόσες μέρες και ακόμα από την πρώτη ανάληψη δεν έχουν ζητήσει να στείλω τα δικαιολογητικά που χρειάζονται ενώ σε πρώτο χρόνο μέσα λέει ότι είναι ταυτοποιημενος ο λογαριασμός μου.. αναμένω

And over the weekend I had no update on the matter from their side

Και μέσα στο Σαββατοκύριακο δεν είχα καμία ενημέρωση σχετικά με το θέμα από πλευράς τούς

The case can be closed as my matter was settled and I received my money

Η υπόθεση μπορεί να κλείσει καθώς το θέμα μου τακτοποιήθηκε και έλαβα τα χρήματα μου

Dear johnkamakaris,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru