Revolution Casino - プレイヤーは賞金を引き出すことができません。

I have been active with the casino company for over 6 months, and even though I've won, I am unable to withdraw the amount of around 680 euros.

Είμαι ενεργός στην εταιρεία καζίνο πάνω από 6 μήνες και ενώ έχω κερδίσει δεν μπορώ να κάνω ανάληψη του ποσού μου που έχω γύρω στα 680 ευρο

Dear Voas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

My earnings are clean no bonus I asked for KYC verification but they said no need also I always made withdrawals no problem

Τα κερδη μου είναι καθαρά χωρισ μπονουσ ζήτησα επαλήθευση KYC αλλά μου είπαν ότι δεν χρειάζεται επίσης πάντα έκανα αναλήψεις χωρισ πρόβλημα

Also if you want to send me an email so I can send you the printscreen denials

Επίσης αν θέλετε να μου στείλετε ένα έμαιλ σασ νασ σασ περάσω ΤΙΣ αρνησεις printscreen

My withdrawal was made, thank you very much, I was served

Η ανάληψη μου έγινε σασ ευχαριστώ πολύ εξυπηρετηθηκα

Dear Voas,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru