Rich Casino - プレイヤーのアカウントがブロックされました。

I requested Withdrawl of $374 on 16 November 2022 via Bitcoin. I had already provided VERIFICATION documents and Rich Casino emailed me that my account was VERIFIED. Have NOT received my funds as of 3 December 2022. 30 November 2022 I Tried to LOGIN to Rich Casino and my Account has now been DISABLED! I have emailed their 'support email' and NO REPLY.

Please help if possible.

Dear balintr,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

Could you please advise when exactly you sent a message to the casino's support? If you received any reply in the meantime, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear balintr,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi Kristina. I emailed you days ago. Did you get my email response? The withdrawal attempt was my first attempt at Rich Casino. I emailed Rich Casino support on 16 November 2022 but still no reply from them. There was no active bonus that I’m aware of at the time of my withdrawal request. My account at Rich Casino’cableboy4’ is still disabled?!

Thanks.

Thank you very much, balintr, for your cooperation. I will now transfer your complaint to my colleague Andrej (andrej.p@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Thanks Kristina. I hope Andrej can help resolve my missing money.

Dear balintr,

I’m sorry to hear about your negative experience with Rich Casino. I’ll contact the casino team to see if I can help.

I would like to invite the representatives of Rich Casino to join this conversation.

Dear casino team,

Could you please clarify the situation?

Thanks Andrej

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear balintr,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘Unresolved’.

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but closing this complaint as ‘Unresolved’ will at least negatively influence the casino's rating and other players can read about your experience in our review. I hope you will never come across a problem like this again.

The casino can reopen this complaint anytime.