Richard Casino - プレーヤーが複数回撤退を試みましたが失敗しました。

Dear Team, I am currently having withdrawal issues with Richard Casino. I have a verified account here and have usually paid with my Visa card. However, as the deposit with Visa did not always work, I deposited 150 euros with my bank account and ultimately won 2185 euros. They asked for proof of payment, which I submitted adequately as PDF, screenshot, and Photo. These were always rejected, and the amount has already been canceled 4 times. I hope you can help me. Thank you

Liebes Team, ich habe momentan Auszahlungprobleme mit dem Richard Casino. Hier habe ich ein verifiziertes Konto und habe meist mit meiner Visa Karte bezahlt. Da die Einzahlung mit Visa nicht immer funktioniert hat, habe ich mit meinem Bankkonto 150 Euro eingezahlt und LETZTEN Endes 2185 Euro erspielt. Es wurden Zahlungsnachweise gefordert, die ich ausreichend eingereicht habe, als PDF, als screenshot und als Photo. Diese wurden stets abgelehnt und der Betrag wurde bereits 4 mal storniert. Ich hoffe sie können mir helfen. Vielen Dank

Dear diarch1234, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Do I understand correctly that your account is verified and you are waiting just for the verification of your bank account?

Has the casino informed you why your documents have been rejected? Please bear in mind that it is important to fully cooperate with the casino and provide the documents in the requested format and quality.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear team, The casino has now transferred the amount. Thank you for your efforts.

Liebes Team, Mittlerweile hat das Casino den Betrag überwiesen. Vielen Dank für Ihr Bemühungen.

Dear diarch1234,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru