RioBet Casino - プレイヤーのアカウントが遅延しました。

Hello, since April 20, 2024, the betting house has not paid me my money. I completed the entire KYC verification process and made a deposit without any bonuses. Since that date, they claim that the game provider is analyzing, but it is well known that every customer needs a timeframe for any analysis, considering that an amount was invested in the platform. Given all these events of not providing me with a response, we presume that RIOBET betting house is refusing to pay out my withdrawal, even though no rules were violated. I request contact with the casino to get an answer regarding this long and indefinite delay.

I have all the data and proof regarding the history, transactions, and everything.

Olá desde o dia 20.04.2024 a casa de aposta não paga meu dinheiro, fiz todo processo de KYC verificação e realizei deposito absulutamente sem nenhum bonus, o que alegam desde essa data é que a provedora do jogo está analisando, porem bem sabe que todo cliente precisa de um prazo para qualquer analise, visto que foi investido um valor na plataforma, sendo assim mediante todo esses eventos de não dar retorno para mim, pressumimos que a casa de aposta RIOBET está se recusando a pagar meu saque, sendo que não foi ferido nenhum regra do mesmo. solicita o contato com cassino para colher uma resposta dessa demora toda e sem previsão nenhuma.

tenho todos os dados e provas referente há historico, transações e tudo.

Dear natanespinoza,

Thank you very much for submitting your complaint.

I'm sorry to hear about the difficulties you're experiencing with your withdrawal from the betting house. To help us better understand your situation and assist you effectively, could you please provide us with some additional information?

• Have you received any communication or updates from the casino regarding the status of your withdrawal since April 20, 2024?
• Could you share details or screenshots of your KYC verification process, including the dates when you submitted the required documents?
• Have you tried to contact the casino's customer support directly? If so, what was their response?

Additionally, you can forward any relevant communication or evidence to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Dear natanespinoza,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.