RioBet Casino - プレイヤーの出金リクエストが遅れています。

I made two withdrawal requests on the site, and both were canceled by the site itself. I made a new withdrawal request on 10/21 and, up to now, it hasn't been paid. I only receive responses via chat saying it will be paid manually, but it still hasn't been paid.

Fiz duas solicitações de retirada no site e as duas foram canceladas pelo próprio site. Fiz uma nova solicitação de saque no dia 21/10 e ate o momento não pagaram, apenas respostas via chat dizendo que será pago manualmente, mas ate o momento não foi pago.

Dear elirom,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, or it gets canceled again, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

All the withdrawals I made were via PIX, and the last withdrawal was also canceled by the site and they asked me to make a withdrawal by digital wallet, Tether USD Tron, I made the withdrawal request, but so far it has not been deposited. Waiting for solutions.

Todos os saques que fiz foi via PIX, e o ultimo saque também foi cancelado pelo site e pediram que eu fizesse um saque por carteira digital, Tether USD Tron, fiz o pedido de levantamento do saque, mas ate o momento não foi depositado. Aguardando soluções.

Case solved. I received the withdrawal today. Thank you for your help.

Caso resolvido. Recebi hoje o saque. Grata pela ajuda.

Dear elirom,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina 

Casino.Guru