Rise of Bets Casino - プレイヤーの賞金は没収されました。

Hello.

I have opened an account and played on a couple of sites owned by the same company, however, they are individual casinos. I played on riseofbet and got bonuses, where I played everything according to the rules and won up to about 5k, was able to withdraw the first 1k but then they took back everything except 400euro which was my deposit and said I had abused their bonus which I haven't . On betsamigo I deposited 190 euros and won up to 2k, same thing, they took everything except 190 euros and claimed that I had abused their bonus, which I haven't. I still have all the game history, if you want it, you can see that I have played everything according to the rules. Also made accounts on betnflix and sonsofslots where I got their welcome bonus, lost on betnflix but won on sonsofslot up to 600euro but they claimed that I abused their bonus and took everything except 100euro. I haven't cheated on anything, have followed the rules completely, but perhaps thought that you weren't allowed to take part in similar bonuses from the same company, even though they are different sites. Betnflix continues to send out bonus advertisements and i wrote to them and asked said that i cant play because they accusing me for abusing there bonuses and they answer this, Thank you for your message.

Kindly note that the screenshot you have sent concerns another casino.

Please also bear in mind that whilst both companies are under the same license, they are entirely different entities.

So if i can take part of bonuses from all this sites then they have just taking all of my money. Hopp you can help me and if you want me to send in all the betting history i can do that.

Dear Rkerstof,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rise of Bets Casino.

I checked the screenshot and it appears to be from the support of the casino you selected for this complaint, not a different casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly your casino account is accessible to you?
• Have you made any deposits where you haven't accepted a bonus in this particular casino?
• Please, share the evidence regarding your player's activity in the casino with me as screenshots here or send the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.