RoboCat Casino - プレイヤーの引き出しが遅れ、アカウントが禁止されます。

Good morning,

I had a bit of luck and in this casino on

5.3.2025 500€

6.3.2025 500€

Trying to take off

So far, both payments have not been processed.

When I ask several times, I always get the same answer....

"Internal difficulties"

Yesterday again the same answer

Only this time I was apparently banned from playing any more...

I hope someone can help me to get the 1000€ paid out quickly.

Guten morgen,

Ich habe ein bisschen Glück gehabt und in diesem Casino am

5.3.2025 500€

6.3.2025 500€

Versucht abzuheben

Bisher wurden beide Zahlungen nicht bearbeitet.

Auf mehrmaliger Nachfrage bekomme ich immer die gleiche Antwort....

"Interne Schwierigkeiten "

Auch gestern wieder die gleiche Antwort

Nur wurde ich dieses Mal anscheinend auch für weiteres Spielen gesperrt ....

Ich hoffe mir kann jemand helfen das die 1000€ schnell ausgezahlt werden mfg

Dear Kanixx,

Thank you very much for submitting your complaint.

I’m sorry to hear that you’re facing difficulties withdrawing your winnings.

To better understand your case, could you please clarify the following details?

• Have you successfully withdrawn money from this casino before, or is this your first withdrawal attempt?
• Did the casino provide any specific reason for delaying your withdrawals other than "internal difficulties"?
• Have you completed the account verification process (KYC), and if so, when?
• Do you still have access to your casino account, or has it been completely restricted?
• Did you use any bonuses while playing, or were the winnings from regular gameplay?

If you have any relevant communication with the casino (emails, chat transcripts, or screenshots), please feel free to forward them to petronela.k@casino.guru so we can review them.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

I haven't withdrawn anything yet.

No, they just said internal difficulties and that they prioritize my payout, but I don't actually expect that

I was able to verify and I didn't need to yet... I wanted to but I was told that I didn't need to

The winnings were earned completely without bonuses, so out of my own pocket

Kind regards

Ich habe noch nichts abgehoben.

Nein sie haben nur gesagt interne Schwierigkeiten und das sie meine Auszahlung Priorisieren aber davon gehe ich tatsächlich nicht aus

Verifizieren konnte ich und brauchte ich bisher noch nicht.... ich wollte aber da wurde mir gesagt das ich das nicht brauche

Die Gewinne sind komplett ohne boni erspielt worden also aus eigener Tasche quasi

Mfg

It just occurred to me that I was also promised that the payout would be given "top priority" and that I would receive a confirmation email from the finance department.

This email is now a week overdue.

I find it very unfortunate that it takes so long and I feel cheated

Mir fällt gerade noch ein das mir auch versprochen wurde mit der das die Auszahlung "höchste Priorität " hat und ich noch eine Bestätigung Email von der Finanz Abteilung bekomme.

Diese Email ist nun auch schon eine Woche überfällig.

Finde es sehr schade das es so lange dauert alles und fühle mich betrogen

That was today

Das war heute

Thank you very much, Kanixx, for providing all the necessary information. I will now transfer your complaint to my colleague, Martin (martin.l@casino.guru), who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

Thank you for taking on the case

Dankeschön das ihr euch dem Fall annehmt

Hello Kanixx,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I will try to contact a casino representative outside of this thread, as we do not have an established contact for the casino just yet. Also, if there happen to be any developments, please keep me informed.

Best regards

Martin

All right, thank you very much

Alles klar vielen Dank schon einmal

So playing works again but the payout is still not made

Also spielen funktioniert wieder aber die Auszahlung ist immernoch nicht erfolgt

I have just received a payout of 500€ via visa

Eine Auszahlung von 500€ per visa ist gerade bei mir eingegangen

Both payouts are now complete....

I have now won 3,500€ 😅 hope it doesn't take sooooo long until the payout this time

Die 2 Auszahlungen sind jetzt beide abgeschlossen....

Habe jetzt noch 3.500€ gewonnen 😅 hoffe es dauert diesmal nicht soooooo lange bis zur Auszahlung

Dear Kanixx,

We're glad to hear that your issue has been dealt with. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you encounter further issues with your current balance or while playing in any other casino in the future, feel free to reach out to our Complaint Resolution Center. We're here to help ! 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Martin

Casino.Guru