RoboCat Casino - プレイヤーの引き出しが遅れ、アカウントが禁止されます。

Good morning,

I had a bit of luck and in this casino on

5.3.2025 500€

6.3.2025 500€

Trying to take off

So far, both payments have not been processed.

When I ask several times, I always get the same answer....

"Internal difficulties"

Yesterday again the same answer

Only this time I was apparently banned from playing any more...

I hope someone can help me to get the 1000€ paid out quickly.

Guten morgen,

Ich habe ein bisschen Glück gehabt und in diesem Casino am

5.3.2025 500€

6.3.2025 500€

Versucht abzuheben

Bisher wurden beide Zahlungen nicht bearbeitet.

Auf mehrmaliger Nachfrage bekomme ich immer die gleiche Antwort....

"Interne Schwierigkeiten "

Auch gestern wieder die gleiche Antwort

Nur wurde ich dieses Mal anscheinend auch für weiteres Spielen gesperrt ....

Ich hoffe mir kann jemand helfen das die 1000€ schnell ausgezahlt werden mfg

Dear Kanixx,

Thank you very much for submitting your complaint.

I’m sorry to hear that you’re facing difficulties withdrawing your winnings.

To better understand your case, could you please clarify the following details?

• Have you successfully withdrawn money from this casino before, or is this your first withdrawal attempt?
• Did the casino provide any specific reason for delaying your withdrawals other than "internal difficulties"?
• Have you completed the account verification process (KYC), and if so, when?
• Do you still have access to your casino account, or has it been completely restricted?
• Did you use any bonuses while playing, or were the winnings from regular gameplay?

If you have any relevant communication with the casino (emails, chat transcripts, or screenshots), please feel free to forward them to petronela.k@casino.guru so we can review them.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela