Roby Casino - プレイヤーの出金が遅れている。

They are delaying my ascension too much.

Καθυστερούνε πάρα πολύ την ανάληψή μου

Dear Annampel.1983,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Thank you very much, I hope you will do your best to get my money credited to me immediately.

Σας ευχαριστώ πολύ ελπίζω να κάνετε ότι καλύτερο ώστε να μου πιστωθούνε τα χρήματά μου άμεσα

I had won over four thousand euros but because of the delay in crediting me the money I ended up losing it. At least I hope to get the 500 I have withdrawn as soon as possible and again thank you very much.

Είχα κερδίσει πάνω από τέσσερις χιλιάδες ευρώ αλλά λόγω του καθυστερούσαν πάρα πολύ να μου πιστώσουν τα χρήματα τελικά τα έχασα τουλάχιστον εύχομαι να πάρω αυτά τα 500 που έχω κάνει σε ανάληψη το σύντομότερο δυνατόν και πάλι ευχαριστώ πολύ

We have received an e-mail confirmation from the player that the money has been paid out.

Dear Annampel.1983,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru