Roby Casino - プレイヤーの撤退が遅れています。

Hi.I just started a withdrawal transaction at Roby Casino more than one month ago (2024.12.18 ) And its still hasnt arrived,the support says the exactly same copy paste text(We are very sorry for delay bla bla bla)

I just cant believe it they cant pay me 250euro in one month.

Dear Nagylaci01,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi!This would be my first withdraw from this casino.The verification page says "It looks like your account does not require verification".And i played with raw money,not bonus

Thank you for your reply, Nagylaci01. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Also, have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Hi.I send the pictures.

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I sent you an email like 3-4 days ago.

Any update?

Thank you very much, Nagylaci01, for your cooperation. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear Nagylaci01,

I have reviewed your case and I'm sorry to learn about your difficulties with the withdrawal process. I will assist you by reaching out to the casino, and we'll find out what can be done once they respond.

Dear Roby Casino, I invite you to participate in resolving the player's complaint. Could you please provide additional details about the case? Specifically, what is the current status of the player's withdrawal request, and when can they expect it to be processed? What has caused the delay in the withdrawal?

I look forward to your response. If you have any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Best regards,

Natalia

Im canceled the withdrawal yesterday,and now i tried another withdraw,but now for credit card,beacuse my past withdraw was in crypto

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Nagylaci01, I've been in contact with the casino representative and they shared the following message:

Dear all

Kindly be informed that customer withdrawal for 250 euro is canceled by him , but his latest withdrawal for 200 euro is complete and paid out on our side.

There are no other active withdrawals to be processed on our side.

Best Regards

RobyCasino Team

Do you have any updates about your latest withdrawal? According to the casino representative, it was processed. I'd appreciate it if you could confirm the receipt once the payment reaches your bank account.

Dear Nagylaci01,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.